Account Deletion Process

Account Deletion Process

We’re sorry to see you go! If you wish to delete your account, please follow the steps outlined below:

How to Delete Your Account

1. Log in to your account: Make sure you’re logged in to your account on either our website or the mobile app (available on the App Store and Google Play Store).
2. Navigate to Settings: Once logged in, go to the account settings section. On the web, you can find this in the top-right corner under your profile icon. On the mobile app, access your settings by tapping the menu icon.
3. Scroll to the Bottom: In the settings menu, scroll all the way to the bottom until you see the “Delete Account” option.
4. Initiate Account Deletion: Click or tap on “Delete Account.” A confirmation modal will appear asking if you’re sure you want to proceed.
5. Confirm Deletion: Click or tap “Yes” on the confirmation modal to send a deletion request to our backend.

What Happens Next?

After you confirm your account deletion, a request is sent to our backend team. We process account deletions manually to ensure your data is securely and permanently removed from our system. This process might take a few days.

Once your account is deleted, all your personal data associated with your account will be erased from our systems. Please note that this action is irreversible.

Need Help?

If you have any questions or need assistance during this process, feel free to reach out to our support team at hello@penseum.com.